We may collect personal data that identifies you as a natural person. In limited circumstances, we might also collect special categories of personal data such as health or biometric information.

When you submit information through our services, correspond with us, or when we receive your information from third parties like lead generators or marketing tools, we store that data. This includes personal information—any details that could reasonably identify you or another individual. It encompasses information automatically collected through cookies when you browse our website, as well as information you directly provide when contacting us. Depending on how you engage with our services, we may collect:

• Communication details like your name and email address
• Service-related information such as phone number and mailing address to facilitate bookings and reservations
• Travel confirmation details (for instance, as requested Pre-Trip Questionnaire) which may include birthdates, passport numbers, citizenship, birthplace, and smoking preferences
• Special category information when necessary, including biodata, health data (e.g., height, weight, health conditions, and dietary requirements), religion, sexual orientation
• Travel arrangements including details about your travel companions, flight information, hotel reservations, transfers, and other coordination needs
• Usage patterns including service frequency and your responses to our offerings and advertisements
• Search behavior on our website and how you interact with search results
• Payment information such as credit card details or preferred payment methods, billing information, and purchase history (note that while we collect credit card information, we don't store it—it's sent directly to payment processors or promptly destroyed)
• Device information including connections and methods used to access and interact with us

During website visits, we automatically receive certain information from your web browser. This includes web requests, IP address, browser type and language, referring/exit pages and URLs, platform type, domain names, device and operating system information, page data, and usage statistics.

Accordingly we may disclose your data for the following reasons:

Third-party service providers

Our Services may incorporate features or functionalities from third parties. When you access these features, your browser might automatically transmit certain technical data to these providers. Using these third-party elements within our services is governed by their respective privacy policies. As an illustration, we may employ third parties for ad delivery, retargeting, remarketing, or analytics purposes. These vendors could access your information according to their policies. They might use their own cookies along with other third-party cookies to display ads across the web based on your previous visits to our site and others. They may also report how your ad impressions and interactions relate to your visits to our site.

We suggest you review any third-party provider's practices and policies before utilizing their products or services. Beyond what's mentioned elsewhere in this Policy, you can adjust certain preferences and opt-outs through Google Ads Settings and Google Analytics' available opt-out tools.

When necessary for pursuing our legitimate interests, we and our authorized service providers like marketing agencies and data analysts may use your personal information to study your business with us. This includes analyzing your inquiries, bookings, and preferences. Such analysis helps us improve our products and services, enhance customer experiences, conduct market research, develop strategic plans, and perform statistical analysis.

We share personal information with third-party processors whose services significantly benefit and support our Services' operation, including:

Depending on your specific needs, we may share your information with:

• Hotels and lodging operators;
• Tour operators, outfitters and tour guides;
• Cruise lines;
• Airlines;
• Ground transportation companies;
• Insurance companies; and
• Payment processors;
• User tracking solutions;
• Data analytics tools;
• Lead generation and management tools; and
• Email marketing software

Business transfer

If our ownership changes through merger, acquisition, or transfer to another company, your information may be transferred as well. Should such a transfer result in material changes to how your information is used, we'll notify you (possibly through updates to this page) about your options to decline permission for such transfers.

Good-faith disclosures

We will also use and disclose your personal information when legally required or when we believe in utmost good faith that disclosures are necessary to:

• Comply with laws or legal processes, including legitimate requests from public authorities for national security or law enforcement requirements;
• Defend ourselves against legal liability
• Enforce agreements between you and us; (3) protect your safety or security;
• Safeguard our company, services, property, and employees; or
• Ensure the safety or security of third parties/the public.

This means if you provide false information or impersonate someone else, information about you might be disclosed during investigations into your actions. We'll also use your personal information for internal accounting and business administration.

Jemu Expeditions processes personal information lawfully if any of the following applies:

• You have given consent for your personal information to be processed for specific purposes. You can withdraw your consent by closing your account with us or informing us via email at XXXXXXX.
• The processing is necessary to fulfill a contract you are a part of or to take steps at your request before entering into a contract.
• The processing is required to comply with a legal obligation that applies to Jemu Expeditions.
• The processing is necessary for legitimate interests pursued by Jemu Expeditions or a third party, unless these interests are outweighed by your rights and freedoms, which require the protection of your personal information.
• The processing is needed to perform a task in the public interest or in the exercise of official authority granted to Jemu Expeditions.

Cookies and similar tracking technologies are used to monitor activities on our Service and store certain data. Cookies are small files stored on your device that may include an anonymous unique identifier.

Tracking technologies such as beacons, tags, and scripts help analyze and enhance our Service. Examples of cookies we use include:

• Session Cookies: To operate our Service.
• Preference Cookies: To remember your preferences and settings.
• Security Cookies: For security purposes.

You may instruct your browser to refuse cookies, but some parts of the Service may not function properly as a result.

This service is intended for a general audience and is designed for users aged 18 and older. We do not knowingly collect personal information from individuals under 18.

If you learn that a minor has shared personal information with us without the consent of their parent/guardian, please contact us at info@jemuexpeditions.com and we will make every effort to delete it from our records.

We may rely on third-party servers based in foreign jurisdictions as part of our service delivery. This involves transferring your data to computers or servers in other countries. For example, Jemu Expeditions may use AWS cloud storage, which operates servers in Ireland. In such a case, we shall take measures to ensure that your data is processed and protected in line with this policy and the applicable laws, at all times.

Data security

While we strive to use industry-standard measures to secure your data, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security but take all reasonable precautions to protect your personal information

Links to external sites

Our Service may contain links to external websites not operated by us. We advise you to review the privacy policies of these third-party sites, as we are not responsible for their practices.

Changes to this privacy policy

We may update this Privacy Policy periodically. Updates are effective once posted on this page. We encourage you to review it regularly.

Contact us

For any questions about this Privacy Policy, please contact us via info@jemuexpeditions.com or  through the contact form on our website.