These terms and conditions govern the relationship between you and Jemu Expeditions, and details our obligations to you.

These terms define the legal relationship between you and Jemu Expeditions. These also include warranty disclaimers and liability exclusions.

By using this website you acknowledge and agree that:

• This is a fair balance because this website is accessible by you conveniently and at no charge to access the website; and;
• If you do not agree or do not accept these Terms and Conditions, you can choose to not use this website or Jemu Expeditions offices.

If anything is in these Terms and Conditions, including warranty disclaimers and liability exclusions, that you disagree with or are not willing to be bound by, or if something is missing from these Terms and Conditions that you consider essential, then we advise that you refrain from the use of this website. No alterations to these terms and conditions may be made by any Jemu Expeditions employee, authorized representative or agent, unless in writing by an authorized officer (Director) of Jemu Expeditions.

Upon booking a tour with Jemu Expeditions Ltd, a 40% deposit is required to secure the tour and begin the necessary booking processes and ground preparations. An invoice will be sent to the client together with the payment instructions.

Final balance payment of the tour booked is required no later than 45 days before the tour starts. Last-minute bookings and bookings made within 21 days of the tour start date should be paid in full. Payments must be made in full before the commencement of the Safari.

All payments made to Jemu Expeditions Ltd should be free of bank charges and credit card transaction surcharges. Jemu Expeditions Ltd will not be responsible for any charges levied or charged by third parties and/or financial institutions and payable by the client as a result of credit card or other payment transactions in connection with the purchase of a tour and will not refund or return any fees charged by such third parties in connection with payments made by clients to Jemu Expeditions.

A booking is confirmed and these Terms and Conditions shall apply when Jemu Expeditions Ltd have received the applicable deposit from the client and the client has received written confirmation from Jemu Expeditions Ltd of such booking. The client confirming the booking must be 18 years of age and above and agrees to provide full, complete and accurate information as requested by Jemu Expeditions  Ltd to confirm the booking. Any client confirming a booking on any tours with more than one client named and booked on such booking represents and warrants to Jemu Expeditions Ltd that:

• i) They have the requisite capacity (consents and/or authority) to make such a booking on behalf of the client(s) named on the booking, and have communicated all necessary information to the other clients in order for them to give free and fully informed authorization to do so.
• ii) The information that they have provided regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with Jemu Expeditions Ltd for the purposes of completing the booking.

Should you fail to join a tour or join it after departure or leave prior to its completion, no tour fare refund can be made. (Please note that if the reason for the cancellation falls within the terms of any holiday insurance policy, which you hold, then the insurance company, subject to the terms of your insurance, will normally refund any such charges to you).

Our cancellation charges are determined by the fact that once we have booked with hotels and safari camps/lodges and with local airlines, they will charge us a cancellation fee if we cancel a booking. We try to keep such charges to a minimum.

In addition, a client may cancel their booking by notifying Jemu Expeditions Ltd. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by Jemu Expeditions and are expressed hereinafter as a percentage of the total invoice charges.

Note that tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable clients at the time of booking.

It is understood that this will be the general agreed payment structure for a booking:

• 40% to be paid upon booking confirmation
• 100% to be paid 45 days prior to departure

Jemu Expeditions acts as an agent and the terms and conditions for booking changes, cancellations and refunds are specific to each Supplier and/or each property that they list. These terms are set out on the payment page if you are using Jemu Expeditions Online Payment System or otherwise will be provided to you by the Supplier.

If you are using Jemu Expeditions Online Payment System and you cancel a booking, the deposit portion of the total transaction value is non-refundable. If you have already paid the remaining balance, your right to a refund of that portion will be determined by the cancellation policy of the third.  

Refund requested from third-party suppliers

If you used Jemu Expeditions Online Payment System for your booking and you are entitled to a refund under the Supplier's terms and conditions, the refund will be made through the system to the same credit card that you used to pay for the booking. In other cases, you must make arrangements for payment of any refund to which you are entitled directly with the Supplier.

If the Supplier is unable to fulfill a confirmed accommodation booking (in full or part), they must use their best endeavors to find you alternative accommodation of a similar standard. If the Supplier cannot find suitable accommodation that is acceptable to you. We will on your behalf  contact their Customer Support for further assistance.

Jemu Expeditions Ltd does not provide travel insurance therefore the client must obtain travel insurance from their home country with the minimum recommended medical, evacuation, and repatriation coverage covering all applicable dates of any travel with Jemu Expeditions Ltd and this insurance must cover personal injury and emergency medical expenses. It is strongly recommended that clients also extend their coverage to include cancellation and all other expenses that might arise as a result of loss, damage, injury, delay, or inconvenience occurring to the client. The cost of the tour does not include any insurance coverage for the client, and that the client is required to obtain separate coverage at an additional cost to the tour price. When obtaining travel insurance the client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable tour.

The onus is on the client to ensure that passports and visas are valid for the countries listed. The company, its staff, and its agents cannot be held liable for any visas etc. not held by the clients.

All clients must accurately provide any requested relevant medical information to Jemu Expeditions. Ltd upon booking their tour. Clients are responsible for assessing their own suitability and capability to participate in a tour with us. All clients should consult their physician regarding their fitness for taking part in the booked tour. Jemu Expeditions recommends all clients seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the client’s travel with Jemu Expeditions. Jemu Expeditions does not provide medical advice.

In the event of any dietary requirements, you hereby agree to alert us in advance, Jemu Expeditions will strive to accommodate the special requests of clients, including (without limitation) dietary and accommodation requests, but such requests do not form part of these Terms and Conditions or the contract between the client and JemuExpeditions.Jemu Expeditions is not liable for any failure to accommodate or fulfill such requests.

Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.

Expedition tours and Safaris provided by us involve visiting remote or less developed regions of Kenya, where medical facilities may not meet the standards of those found in a client’s home country. The condition of medical facilities in these areas varies and we make no representations and give no warranties in relation to the standard of such facilities or medical treatment in those regions.

It is your sole responsibility to follow all appropriate medical advice given to you prior to departure concerning your fitness to travel. Jemu Expeditions shall not be liable for any illness, injury or death sustained on a safari sold by Jemu Expeditions which is not due to the gross negligence of Jemu Expeditions, its officers, employees, authorized representatives or agents whomsoever.

Any liability to passengers carried in our own vehicle is governed by the laws of the country in which the tour takes place and no other country. Bookings are accepted on the specific condition that Jemu Expeditions and its team act as agents of the passenger hereby also identified as ‘’Client” in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. We may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.

You hereby expressly consent to the use and disclosure of Personal Identifiable Information (PII) and other data and information as set forth in the Privacy Policy

As disclosed above, jemu expeditions does not own or have any right to control the operations or management of any independent supplier.

You agree that jemu expeditions shall not be liable for any personal injury or property damage  whether or not it arises from or in connection to any independent supplier services. Jemu expeditions expressly disclaims any liability whether based on contract, tort, strict liability or otherwise. This includes without limitation, liability for any direct, punitive, special consequential, incidental or indirect damages, in connection with any independent supplier services. Such services may be provided directly to you, through jemu expeditions' office, or through this website. The disclaimer covers without limitation, liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence, willful acts, omissions or otherwise, of such independent supplier. These include, without limitation, their failure to deliver or their partial or inadequate delivery of services, fuel or other price increases, and other matters outside of jemu expeditions' control. You hereby waive any right to bring any claim against jemu expeditions with respect to the independent supplier services. Jemu expeditions and its agents act only as agents of the tours, transport, etc., and shall not be liable for injury, delays, loss, or damage in any manner.

"Force Majeure" shall mean that Jemu Expeditions will not be liable for any alleged damages because of circumstances whether foreseeable or unforeseeable. These include, but are not limited to, acts of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance, or requisition. Labor shortages or strikes, communications or utility interruption or failure, transportation interruption or failure are also included. The same applies to sickness (including, but not limited to disease, epidemics, pandemics, COVID-19 and other types of coronavirus illnesses, whether ongoing or new), quarantine, U.S. or foreign governmental action, weather conditions or other untoward occurrences.

• If Jemu Expeditions is affected by Force Majeure, it shall promptly notify you of the nature and extent thereof.
• Jemu Expeditions shall not be deemed to be in breach of these Terms and Conditions or otherwise be liable to you by reason of delay in performance or non-performance of any of its obligations hereunder. This applies to the extent that any such delay or non-performance is due to any Force Majeure.
• When affected by Force Majeure, Jemu Expeditions shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by Jemu Expeditions to you as a result of the non-performance of any obligations remains in its sole and absolute discretion. Jemu Expeditions shall use reasonable endeavors to reimburse you where possible. However, Jemu Expeditions shall be entitled to deduct from any refund the reasonable actual and potential costs to Jemu Expeditions of the Force Majeure.
• Regarding civil unrest, once Jemu Expeditions has investigated the prevailing situation as it deems fit, it shall remain in the sole discretion of Jemu Expeditions whether to proceed with the trip. You may in such circumstances cancel the trip. However, if after having made all reasonable and proper inquiries, Jemu Expeditions is of the opinion that the trip may proceed, no refund will be payable to you and the provisions of section 3 (Cancellation) shall apply.

It is understood that Jemi Expeditions reserves the right to employ subcontractors for a part or whole of the execution of services due the customer.

Jemu Expeditions requires you to secure several types of insurance coverage. Essential protections include Emergency Medical Evacuation and Accidental Death and Disability insurance. You must also obtain coverage for Loss of Personal Effects, Major Medical expenses, and Trip Cancellation. These insurance requirements are recommended for all participants traveling with Jemu Expeditions.

All terms and conditions of this agreement shall be governed by and construed in accordance with the laws of the republic of Kenya

Where a dispute arises from or in connection with this agreement, parties shall first attempt to amicably resolve such dispute, including any question regarding the existence, validity or termination thereof (the “Dispute”) within 21 days, failing which the dispute shall be referred to Mediation in accordance with the Mediation Act, 2020 (or any amendments or modifications thereto, or any of its applicable laws).

Nothing in this Agreement shall preclude a Party from having access to any Court of competent jurisdiction in Kenya for the purpose of resolving the dispute where Alternative Dispute Resolution fails.

The entire Agreement and understanding of the Parties relating to the subject matter of this Agreement extinguishes all previous Agreements between the Parties relating to the subject matter hereof.

This Agreement can only be varied or reviewed with the written consent of Parties and in accordance with the agreed terms as contained in this Agreement.

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction, such provision shall be severed and the remainder of the provisions of this Agreement shall continue in full force and effect as if this Agreement had been executed with the illegal or unenforceable provision eliminated.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information, please contact us.